Refund policy

Return & Refund Policy
Last updated: March 1, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions outlined below.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The product must not be damaged, misused, or altered.

• The item must be returned in its original packaging when possible.

• Proof of purchase is required.

• The money-back guarantee applies to one unit per customer.

For hygiene and safety reasons, returned products are safely disposed of and are never resold.

Return Authorization Required

All returns must be authorized in advance.
To initiate a return, you must contact us at support@oxycurl.com.

We will provide return instructions and the correct return address after reviewing your request.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged or defective. Original shipping fees, if any, are non-refundable. We do not provide prepaid return labels except for approved damaged or defective item claims.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue. We will review and provide a replacement or refund if applicable.

Refunds

After we receive and inspect your return, we will notify you when your refund has been approved. If your return meets the conditions above, refunds will be issued to your original payment method within 5–10 business days.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.